Shipping & Delivery Policy

Last Updated: October 26, 2026

At Avyelleq, we aim to make order fulfillment and delivery information easy to understand. This policy outlines our shipping destinations, available delivery services, shipping fees, processing schedules, tracking procedures, and assistance with delivery issues.

Avyelleq is operated by Xianyang Hengyao Xingqiong Information Technology Co., Ltd.

1. Shipping Coverage

We currently offer delivery to customers located in the United States.

Available shipping services depend on the destination address and the products ordered. The applicable options and charges will be displayed during checkout.

Please double-check your delivery information before placing an order, including your street address, apartment or unit number, city, state, and ZIP code.

2. Shipping Options and Fees

The following delivery arrangements currently apply to orders shipped within the United States.

Standard Shipping

  • Minimum Order Amount: $39.00 USD.

  • Shipping Charge: Free for qualifying orders.

  • Estimated Delivery: 10–15 business days after dispatch.

Orders below $39.00 USD do not qualify for free standard shipping. Any applicable delivery charge will be displayed during checkout.

Expedited Shipping

  • Shipping Charge: $23.99 USD.

  • Estimated Delivery: 1–2 business days after dispatch, where available.

The expedited service is optional and must be selected during checkout. It is a separate paid service and is not included in the free standard shipping offer.

Before submitting payment, please review the shipping method selected and the final order total.

3. Order Preparation and Processing

Most paid orders are processed within 1–3 business days after payment confirmation.

During this period, we review the order, confirm the necessary details, prepare the products, pack the shipment, and coordinate dispatch.

Processing time is separate from the delivery period.

Business days do not include weekends or applicable public holidays.

If an inventory or operational issue affects the expected dispatch schedule, we will contact you with an update and explain the available arrangements. If you prefer not to wait, applicable cancellation and refund options will be provided.

4. Estimated Delivery Schedule

The following table summarizes the expected fulfillment and transit periods.

Delivery Service Processing Period Transit After Dispatch
Standard Shipping 1–3 business days 10–15 business days
Expedited Shipping 1–3 business days 1–2 business days

Delivery estimates begin after the order has been dispatched and do not include the preparation period.

These timeframes are estimates rather than guaranteed delivery dates. Weather conditions, carrier capacity, holidays, customs procedures where applicable, and local delivery circumstances may affect arrival times.

5. Order Fulfillment Locations

Depending on stock availability and fulfillment arrangements, orders may be prepared by our own facilities or by third-party fulfillment partners.

The location from which your parcel is dispatched may differ from our registered business address.

Although we currently serve customers in the United States, this does not mean every order is shipped from a warehouse within the United States.

6. Shipping Confirmation and Parcel Tracking

When your order has been dispatched, we will send a confirmation email with the available tracking information.

Please allow some time for the carrier to scan the parcel and activate the tracking record.

If you have not received a shipping confirmation or your tracking information has not changed for an extended period, contact service@avyelleq.com.

To help us locate your shipment, please provide:

  • Your order number;

  • The email address used at checkout;

  • Your tracking number, if available.

7. Shipping Address Corrections

If you notice an error in your delivery details after submitting an order, please contact us immediately.

We will check whether the address can be corrected before dispatch. However, updates cannot be guaranteed after the fulfillment process has started or the parcel has been handed to the carrier.

If a failed delivery results from inaccurate information supplied by the customer, we will review the situation and explain any available options and applicable additional charges before proceeding.

Customers will not be charged extra shipping fees for delivery problems caused by our own addressing or fulfillment mistakes.

8. Delayed Deliveries

If your parcel has not arrived within the estimated delivery period, please email service@avyelleq.com with your order and tracking details.

Our team will review the available shipping records and contact the carrier or fulfillment partner when necessary.

We will assist with the investigation and explain the appropriate next steps if the delivery has been delayed or cannot be completed.

9. Lost or Missing Shipments

If tracking information indicates that a shipment may have been lost, or the parcel has stopped moving for an unusually long period, please notify our support team.

We will investigate the matter with the relevant carrier or fulfillment partner.

If the shipment is confirmed lost during transit, we will arrange a suitable replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping charge paid will also be refunded.

10. Tracking Shows Delivered but No Parcel Was Received

If the tracking page indicates that your package was delivered but you cannot find it, please check:

  • Your mailbox, front entrance, porch, or other delivery areas;

  • Your building's reception desk or parcel room;

  • Whether a household member or neighbor accepted the delivery;

  • Any delivery notice or photograph supplied by the carrier.

If the package is still missing, contact us with your order number and tracking information.

We will review the available delivery records and help investigate the situation. A carrier's "Delivered" scan alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Parcels and Products

If your package or a digital accessory arrives damaged, please contact us as soon as reasonably possible.

Provide your order number, a description of the damage, and photographs of the item and packaging where available.

We will review the issue and offer an appropriate solution, such as a replacement, refund, or return arrangement, without additional cost to you.

If returning the product is necessary, we will arrange or cover the required return shipping.

If photographs are unavailable, please contact us to discuss another reasonable way to review your concern.

12. Refused and Undeliverable Deliveries

If a package is refused or returned to the fulfillment provider as undeliverable, please contact our support team.

We will review why the delivery was unsuccessful and explain the available options.

Where a failed delivery results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility. Any applicable costs or refund adjustments will be explained before an arrangement is made.

If the problem is caused by our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing a delivery does not automatically initiate a return or refund. Please contact us and follow the procedures described in our Return & Refund Policy.

13. Order Cancellations, Returns, and Refunds

If you want to cancel an order, please contact us as soon as possible so we can check whether dispatch can still be stopped.

When a cancellation is successfully confirmed before dispatch:

  • No cancellation fee will apply;

  • The full amount paid will be refunded;

  • Any original shipping charge paid will be included in the refund.

After dispatch, eligible return requests may be submitted within 90 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are processed within the applicable 5–10 business day period:

  • Following confirmation of a successful cancellation;

  • After an approved return has been received and inspected;

  • After approval of a refund that does not require the product to be returned.

Your bank or payment provider may require additional time to display the funds.

For full return requirements and refund conditions, please refer to our Return & Refund Policy.

14. Contact and Business Information

For questions about shipping methods, delivery status, tracking, or order fulfillment, please contact:

Brand Name: Avyelleq

Company Name: Xianyang Hengyao Xingqiong Information Technology Co., Ltd.

Email: service@avyelleq.com

Phone: +86 13720622208

Business Address:

Shop No. 19-22, Commercial Block C, Fangzhi Garden Community Commercial Street, Fangzhi 4th Road, High-Tech Industrial Development Zone, Xianyang, Shaanxi Province, China

When contacting us about an existing order, please include your order number and checkout email address.

Please do not send returned products to our business address unless our customer support team has specifically authorized it.