Contact Us
We're Always Ready to Assist
At Avyelleq, we believe that a smooth shopping experience goes beyond finding the right digital accessories. From product selection and checkout to delivery and after-sales support, we want to make every step as straightforward as possible.
Whether you have questions about product features, device compatibility, payment, shipping, returns, or refunds, our customer support team is available to help.
Email: service@avyelleq.com
Phone: +86 13720622208
For inquiries about an existing order, please include your order number and the email address entered during checkout. Providing a clear description of your question, along with relevant photos or videos when necessary, will help us assist you more efficiently.
Store Operator Information
Avyelleq is operated by Xianyang Hengyao Xingqiong Information Technology Co., Ltd.
Our company is responsible for managing the online store, coordinating orders and deliveries, responding to customer inquiries, and handling return, refund, and after-sales requests.
Business Details
Brand Name: Avyelleq
Company Name: Xianyang Hengyao Xingqiong Information Technology Co., Ltd.
Business Address:
Shop No. 19-22, Commercial Block C, Fangzhi Garden Community Commercial Street, Fangzhi 4th Road, High-Tech Industrial Development Zone, Xianyang, Shaanxi Province, China
Customer Support Email: service@avyelleq.com
Customer Support Phone: +86 13720622208
Shipping and Order Questions
If your package has been delayed, tracking information has not been updated for some time, or you believe your shipment may be missing, please contact us with your order number and available tracking information.
Our team will review the shipment details and assist with the appropriate next steps.
If the carrier marks your package as "Delivered" but you have not received it, please reach out to us. We will review the available delivery information and investigate your concern rather than automatically dismissing the request based on the tracking status.
Returns, Refunds, and Exchanges
If you need to return a digital accessory or request a refund, please email service@avyelleq.com before sending the item back.
After reviewing your request, our support team will confirm the applicable return procedure and provide the designated return address and shipping instructions.
Please do not use our registered business address as a return destination unless our customer support team has explicitly authorized it.
For details about return conditions, return shipping expenses, order cancellations, and refund timelines, please consult our Return & Refund Policy.
Our Customer Service Commitment
We strive to provide helpful and timely responses to questions about our products, order status, delivery arrangements, and after-sales services.
To help us handle your inquiry efficiently, please provide your order details whenever your message concerns an existing purchase.
Avyelleq is operated by Xianyang Hengyao Xingqiong Information Technology Co., Ltd.