Return & Refund Policy
Last Updated: October 26, 2026
Thank you for choosing Avyelleq.
We want customers to have a clear understanding of our return and refund procedures. This policy explains return eligibility, product condition requirements, return shipping responsibilities, order cancellations, and refund processing.
Avyelleq is operated by Xianyang Hengyao Xingqiong Information Technology Co., Ltd.
1. Return Period and Eligibility
Customers may request a return for eligible products within 90 calendar days from the date of delivery.
To begin the process, please contact our customer support team within this period. We will review the circumstances and provide return instructions where the request qualifies.
Certain products may have specific return restrictions. Any applicable restrictions will be communicated before purchase.
Nothing in this policy is intended to remove consumer rights that cannot legally be waived.
2. Product Condition Requirements
For returns based on personal preference or a change of mind, products should meet the following conditions:
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The product must be unused and uninstalled;
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The item must remain in its original condition;
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Original packaging should be included where available;
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Supplied cables, adapters, accessories, manuals, and other components should be returned where applicable;
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The original order number or valid proof of purchase must be provided.
Products showing damage caused by improper handling, unauthorized modification, or misuse may not qualify for preference-based returns.
These requirements do not restrict customers from reporting products that arrive defective, damaged, incorrect, incomplete, or materially different from the advertised description.
3. Submitting a Return Request
To request a return, email service@avyelleq.com with the following information:
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Your order number;
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The email address used during checkout;
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The product you intend to return;
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An explanation of the reason for returning it;
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Relevant photographs or videos, if available.
Our customer support team will review the information and advise you of the available options.
Please receive return authorization and instructions before shipping an item back. If you cannot provide photographs or videos, contact us to discuss alternative ways to review your request.
4. Return Destination
Once your return request has been approved, we will provide the designated return address and shipping instructions.
The return destination may be different from our registered company address.
Do not send products to our business address unless our customer support team has specifically confirmed that it is an authorized return location.
We recommend keeping your return shipping receipt and tracking information until the matter has been resolved.
5. Responsibility for Return Shipping
Change-of-Mind or Preference-Based Returns
When a customer decides to return an otherwise eligible product because it is no longer needed or does not match their personal preference, the customer is responsible for the return shipping expense.
Original outbound shipping fees are generally not refundable for these requests unless applicable law requires otherwise.
We do not impose a separate restocking charge.
Products Arriving Damaged, Defective, or Incorrect
If your order contains an item that is damaged, defective, incorrect, incomplete, or materially inconsistent with its description, please contact us.
We will review the issue and provide an appropriate solution, which may include a replacement, refund, or return arrangement, at no additional cost to you.
If the item needs to be returned, we will arrange a prepaid return method or cover the necessary return shipping expense.
Please contact our team before paying for return postage so that we can confirm the appropriate arrangement.
For a full-order refund resulting from such an issue, any original shipping charge paid will also be refunded.
6. Missing Products or Components
If your package arrives without an item or an advertised component, contact us with your order number and details of what is missing.
We will check the fulfillment and shipment records to determine whether the item was sent separately or omitted from the package.
If the missing item is confirmed, we will arrange an appropriate replacement or refund without additional charges.
You will not be asked to return an item that was never delivered.
7. Order Modifications and Cancellations
If you want to change or cancel an order, please email service@avyelleq.com as early as possible.
Include your order number, checkout email address, and the details of your requested change.
We will check whether the order can still be stopped or updated before dispatch. Once preparation or fulfillment has progressed, cancellation or modification may no longer be possible.
For cancellations successfully confirmed before dispatch:
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No cancellation fee will be charged;
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The full payment amount will be refunded;
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Any original shipping fee paid will be included;
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The refund will be sent to the original payment method within 5–10 business days after cancellation confirmation.
If the parcel has already been dispatched, you may request an eligible return after delivery.
8. Return Review and Refund Approval
After an authorized return reaches the designated return location, we will inspect the product and evaluate it against the applicable return conditions.
We will notify you of the refund decision once the review has been completed.
If a refund cannot be approved in full, we will explain the reason. You may contact our support team if you believe additional information should be considered.
All approved refunds are sent to the original payment method used at checkout.
9. Refund Processing Schedule
The following processing periods apply:
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Approved returns: 5–10 business days after the returned item is received and inspected.
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Refunds without a required return: 5–10 business days after refund approval.
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Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.
Business days exclude weekends and applicable public holidays.
Please remember that banks, card issuers, and payment providers may require additional time to post the funds to your account.
10. What to Do If a Refund Has Not Arrived
If the expected refund has not appeared, we recommend taking these steps:
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Review the account or payment method used for the original transaction.
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Contact your bank or payment provider to check whether the refund is still being processed.
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Email service@avyelleq.com with your order number so our team can review the transaction status.
Please do not send passwords, verification codes, or complete payment card information when contacting us.
11. Applicable Consumer Protections
This policy does not exclude, restrict, or replace any consumer protection rights or remedies that cannot legally be excluded or restricted.
Where mandatory consumer protection laws grant additional rights, those rights remain applicable.
12. Customer Support and Company Information
For questions regarding returns, refunds, cancellations, or other purchase-related matters, please contact:
Brand Name: Avyelleq
Company Name: Xianyang Hengyao Xingqiong Information Technology Co., Ltd.
Email: service@avyelleq.com
Phone: +86 13720622208
Business Address:
Shop No. 19-22, Commercial Block C, Fangzhi Garden Community Commercial Street, Fangzhi 4th Road, High-Tech Industrial Development Zone, Xianyang, Shaanxi Province, China
Please provide your order number and checkout email address when contacting us about an existing purchase.
Our registered business address is not an authorized return destination unless our support team has expressly confirmed otherwise.